Return & Exchange Policy
Return & Exchange Policy
Cancellation / Returns / Refund Policy
1) Refunds (money back)
A cash refund is available only in cases of a confirmed manufacturing defect. Oak and Walnut
may request photos/videos and/or an inspection visit to confirm the defect and determine the
appropriate resolution.
Where feasible, Oak and Walnut will offer repair or replacement first. A cash refund will be issued
only if repair/replacement is not feasible, based on Oak and Walnut’s assessment.
A full refund may be applied only if you received a confirmation declination for your order from
Oak and Walnut.
2) Acceptance and damage reporting
You must inspect items upon delivery/installation and report visible damage, missing parts, or
issues within 24 hours of the Delivery Date with clear evidence.
3) Written changes only
No verbal changes are accepted. Any changes must be documented in writing through Oak and
Walnut’s official channels.
4) How to request
To request cancellation, return/exchange, or to submit a defect claim, contact us via WhatsApp
with your order number and supporting details.
Email: [email protected]
WhatsApp: +20 100 887 8776
Delivery and Installation Policy
1) Delivery coverage
We deliver within Egypt/GCC region
2) Delivery timeline
• Ready items: delivered as scheduled after confirmation.
• Made-to-order items / Customized: delivery ranges between 15 - 60 depending on the item
purchased days, starting from order confirmation.
3) Delivery fees
Delivery fees are calculated by area/region and confirmed before scheduling.
4) Scheduling
Our team will contact you to confirm a delivery date and time window. Please ensure your phone
number is reachable and delivery details are accurate.
5) Installation
Installation is included for all orders, where applicable, and performed at delivery.
6) Access requirements
Please ensure access to the delivery location (elevator availability, stair access, entry/door
measurements). If special lifting equipment is required (crane/forklift/hoist), it must be arranged by
the customer at their cost.
7) Inspection upon delivery
Inspect items upon delivery/installation.
Report visible damage, missing parts, or issues upon Delivery Date with photos/videos.
8) Rescheduling & storage fees
• Rescheduling is allowed up to 3 days before delivery, with postponement limited to 7 days,
subject to capacity.
• Refusal/no-show without proper notice may result in storage fees: EGP 750 (week 1), EGP
1,250 (week 2), increasing progressively thereafter.
9) Contact
Email: [email protected]
WhatsApp: +20 100 887 8776