Return & Exchange Policy

1) Refunds (money back)\n

A cash refund is available only in cases of a confirmed manufacturing defect. Oak and Walnut\nmay request photos/videos and/or an inspection visit to confirm the defect and determine the\nappropriate resolution.\n

Where feasible, Oak and Walnut will offer repair or replacement first. A cash refund will be issued\nonly if repair/replacement is not feasible, based on Oak and Walnut’s assessment.

\nA full refund may be applied only if you received a confirmation declination for your order from\nOak and Walnut.

\n2) Acceptance and damage reporting\nYou must inspect items upon delivery/installation and report visible damage, missing parts, or\nissues within 24 hours of the Delivery Date with clear evidence.

\n3) Written changes only\nNo verbal changes are accepted. Any changes must be documented in writing through Oak and\nWalnut’s official channels.

\n4) How to request\nTo request cancellation, return/exchange, or to submit a defect claim, contact us via WhatsApp\nwith your order number and supporting details.\nEmail: [email protected]\nWhatsApp: +20 100 887 8776