This Privacy Policy explains how Oak and Walnut collects, uses, and shares your personal
information when you visit or make a purchase from our website.

1) Personal information we collect
When you visit the site, we may collect certain information about your device and your interaction
with the site, and information necessary to process your
purchases. We may also collect additional information if you contact us for customer support.
Information you provide may include:
• Name, phone number, email address
• Shipping address and delivery details
• Order details and communications (including WhatsApp messages you choose to send)
Information collected automatically may include:
• Device and browser information
• IP address and approximate location
• Pages viewed, clicks, and interactions (via cookies and similar technologies)

2) How we use your information
We use your information to:
• Process and fulfill orders, including delivery and installation
• Communicate about order updates and customer support
• Provide returns/exchanges within our stated policy period
• Improve our website, products, and customer experience
• Send marketing messages where permitted and where you have opted in
• Prevent fraud and maintain site security

3) Sharing your information
We may share personal information with trusted service providers only as needed to operate our
services (for example: payment processors, shipping/delivery partners, website hosting, analytics,
and marketing providers). We do not sell your personal information.
4) Cookies and tracking technologies
We use cookies and similar technologies to operate the site, remember preferences, measure
performance, and improve marketing. You can control cookies through your browser settings.
Disabling cookies may affect site functionality.
5) Marketing communications
If you opt in to marketing, you can unsubscribe at any time using the link in our emails or by
contacting us.
6) Data retention
We keep your personal information only as long as necessary to fulfill the purposes described in
this policy and to comply with legal obligations.
7) Security
We take reasonable measures to protect your information. However, no system is completely
secure, and we cannot guarantee absolute security.
8) Your rights
Depending on your location, you may have rights to access, correct, or delete your personal
information, or to object to certain processing. To make a request, contact us using the details
below.
9) Contact
For privacy questions or requests, contact us:
Email: [email protected]
WhatsApp: +20 100 887 8776