الأستبدال والإسترجاع

1) Refunds (money back)

A cash refund is available only in cases of a confirmed manufacturing defect. Oak and Walnut may request photos/videos and/or an inspection visit to confirm the defect and determine the appropriate resolution.

Where feasible, Oak and Walnut will offer repair or replacement first. A cash refund will be issued only if repair/replacement is not feasible, based on Oak and Walnut’s assessment.

A full refund may be applied only if you received a confirmation declination for your order from Oak and Walnut.

2) Acceptance and damage reporting You must inspect items upon delivery/installation and report visible damage, missing parts, or issues within 24 hours of the Delivery Date with clear evidence.

3) Written changes only No verbal changes are accepted. Any changes must be documented in writing through Oak and Walnut’s official channels.

4) How to request To request cancellation, return/exchange, or to submit a defect claim, contact us via WhatsApp with your order number and supporting details. Email: [email protected] WhatsApp: +20 100 887 8776