سياسة الخصوصية

This Privacy Policy explains how Oak and Walnut collects, uses, and shares your personal information when you visit or make a purchase from our website.

1) Personal information we collect When you visit the site, we may collect certain information about your device and your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Information you provide may include:

• Name, phone number, email address

• Shipping address and delivery details

• Order details and communications (including WhatsApp messages you choose to send) Information collected automatically may include:

• Device and browser information

• IP address and approximate location

• Pages viewed, clicks, and interactions (via cookies and similar technologies)

2) How we use your information We use your information to:

• Process and fulfill orders, including delivery and installation

• Communicate about order updates and customer support

• Provide returns/exchanges within our stated policy period

• Improve our website, products, and customer experience

• Send marketing messages where permitted and where you have opted in • Prevent fraud and maintain site security

3) Sharing your information We may share personal information with trusted service providers only as needed to operate our services (for example: payment processors, shipping/delivery partners, website hosting, analytics, and marketing providers). We do not sell your personal information.

4) Cookies and tracking technologies We use cookies and similar technologies to operate the site, remember preferences, measure performance, and improve marketing. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

5) Marketing communications If you opt in to marketing, you can unsubscribe at any time using the link in our emails or by contacting us.

6) Data retention We keep your personal information only as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations.

7) Security We take reasonable measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

8) Your rights Depending on your location, you may have rights to access, correct, or delete your personal information, or to object to certain processing. To make a request, contact us using the details below.

9) Contact For privacy questions or requests, contact us: Email: [email protected] WhatsApp: +20 100 887 87