سياسة الشحن

1) Delivery coverage We deliver within Egypt/GCC region

2) Delivery timeline • Ready items: delivered as scheduled after confirmation. • Made-to-order items / Customized: delivery ranges between 15 - 60 depending on the item purchased days, starting from order confirmation.

3) Delivery fees Delivery fees are calculated by area/region and confirmed before scheduling.

4) Scheduling Our team will contact you to confirm a delivery date and time window. Please ensure your phone number is reachable and delivery details are accurate.

5) Installation Installation is included for all orders, where applicable, and performed at delivery.

6) Access requirements Please ensure access to the delivery location (elevator availability, stair access, entry/door measurements). If special lifting equipment is required (crane/forklift/hoist), it must be arranged by the customer at their cost.

7) Inspection upon delivery Inspect items upon delivery/installation. Report visible damage, missing parts, or issues upon Delivery Date with photos/videos.

8) Rescheduling & storage fees • Rescheduling is allowed up to 3 days before delivery, with postponement limited to 7 days, subject to capacity. • Refusal/no-show without proper notice may result in storage fees: EGP 750 (week 1), EGP 1,250 (week 2), increasing progressively thereafter.

9) Contact Email: [email protected] WhatsApp: +20 100 887 8776